Each new order will ship in the most timely manner possible. All items will ship within 2-4 business days of your order being placed unless otherwise stated. You should expect the package to arrive within 2-5 business days after your order is shipped. All pieces are being shipped by the artist from her studio in Lincoln, NE using USPS priority shipping. An additional fee of $5 is added to every order for labor and packaging costs.
Pottery is fragile and while we strive to ship all items safely and securely, it is possible for items to be damaged during shipping. If this happens please contact us and USPS within 7 days of receiving the package.
Please note that we ship Monday-Friday and do not consider weekends or US Holidays as business days.
If you have any questions regarding our shipping policy, please feel free to contact us and we will do our best to answer any questions.
If you are unhappy in any way with a piece that you have purchased we would like to know immediately so that we can actively try to fix the issue. We can be easily contacted through the information on the Contact Us page and will respond to inquiries and issues as soon as possible.
All of AEJ Ceramics are created by hand by one artist. We are interested in wholesale opportunities but want interested parties to be aware of the making cycle timeline. Please feel free to contact us with any wholesale inquiries.